Pivotal Innovator

Privacy Policy

1. Introduction

Pivotal Innovation is committed to protecting the privacy of our clients and their data. This Privacy Policy explains how we collect, use, disclose, and protect information when organizations ("Clients") use our software-as-a-service ("SaaS") platform.

2. Information We Collect

When organizations license our SaaS package, we may collect the following types of data:

  • Account Information: Names, email addresses, phone numbers, and business details of authorized users.
  • Usage Data: Interaction logs, user activity, and feature usage metrics to enhance system performance.
  • Customer Support Data: Information provided by users when seeking assistance.
  • Payment Data: Billing details necessary for processing payments.

3. How We Use Information

We use collected data to:

  • Provide and maintain the SaaS platform.
  • Improve functionality and user experience.
  • Ensure security and compliance with industry standards.
  • Communicate important updates and customer support.
  • Analyze system performance and prevent fraud.

4. Data Sharing & Disclosure

We never sell user data. However, we may share information in these cases:

  • Service Providers: Third-party vendors assisting in operations, payment processing, or customer support.
  • Legal Compliance: When required by law or to protect rights and security.
  • Business Transfers: In cases of mergers, acquisitions, or restructuring.

5. Security Measures

We implement industry-leading encryption, access controls, and regular security audits to safeguard sensitive data.

6. Data Retention

Data is retained for as long as necessary to fulfill operational and legal obligations. Clients may request deletion at any point.

7. Your Rights & Choices

Organizations may:

  • Access & Modify Data via their account settings.
  • Opt-Out of Communications except for essential operational notifications.
  • Request Data Deletion through an account representative.

8. Changes to This Privacy Policy

We may update this policy periodically. Clients will be notified of significant changes.

9. Contact Us

For questions or concerns, contact info@pivotalinnovation.com.